Help and Contact
This page answers the questions we get most often, shows how to reach us and explains how to delete your account and your data.
Contact
Email us at info@bestpost.app. We usually reply within two working days, often sooner. Please tell us the email address of your account and, if your question is about a single post, the platform and the scheduled time. That way we can look it up straight away.
If you are signed in, you can also reach us through the support area in the app. Your message becomes a ticket there, and the reply shows up in the same place.
Livebox Studios, Owner: Jeff Immega
Auf dem Warnshof 7, 26125 Oldenburg, Germany
Phone: +49 1522 3729719
Frequently asked questions
Which platforms can I connect?
Instagram, TikTok, YouTube, Facebook and X. On X, videos can run up to 20 minutes. The Snapchat integration is built, but Snap grants API access case by case and is not taking on new providers right now. We will switch Snapchat on as soon as we are approved.
How many videos can I upload at once?
100 videos and more per batch. How long that takes depends on your connection. The videos land as a list in the planner, where you edit them one by one or together with the mass editor. How many posts you schedule is not limited on any paid plan. What is limited is the storage your videos occupy at one time. The numbers are on the pricing page.
Is the video quality preserved?
You upload the export file from your editor straight in the browser, with no detour through a messenger or your phone. That way your video arrives in the best quality each platform allows. How much it gets compressed for streaming after that is up to each platform.
Can I schedule TikToks more than 10 days ahead?
Yes. The 10-day limit applies to TikTok Studio. With BestPost you schedule weeks or months ahead, with no cap on the paid plans and up to 31 days ahead during the 14-day trial.
How many posts can I publish per day?
That is decided by each platform, not by BestPost. TikTok accepts around 15 posts per account per 24 hours through its API, counting every tool together, including TikTok Studio. Instagram allows considerably more. Once a limit is reached, BestPost automatically moves the post to the time when there is room again and tells you in the bell. If that fails three times, the post shows as failed in the planner: you can reschedule it or upload the video in the platform's own app. These limits cannot be raised.
Does BestPost really write my captions?
Yes. Your video becomes a caption, a YouTube title, hashtags and the first comment. You can review and change every text before it publishes.
What exactly does the auto planner do?
You decide which weekdays get how many videos and at what times, say two per day at 12:00 and 18:00. BestPost spreads your list across those slots and publishes automatically. Publishing runs on the server, so your browser can be closed.
Do I need a credit card to start?
No. You can explore BestPost free for 14 days without payment details. The trial ends automatically, no subscription starts on its own.
What counts as a post?
A video or image you schedule or publish counts as one post, no matter how many platforms it goes to at the same time. If you cancel all of a video’s entries before they publish, the post is freed up again.
What happens when I run out of allowance?
You can keep scheduling and posting. What can run out is your captions and subtitles: those renew every month on the day you subscribed. If your storage is full, delete videos you no longer need. After publishing we remove them after 14 days anyway. Moving to a bigger plan gets you there sooner for both.
Can I manage several brands or clients?
Every plan includes one brand with its own channels and its own brand profile. You can book further brands in the app as an add-on, and each additional brand comes with the full allowances of your plan on top. A connected channel always belongs to exactly one brand.
How securely are my accounts connected?
Connections run through the official platform APIs. BestPost never sees your password, and access tokens are stored encrypted with AES-256. When you disconnect a channel, the token is deleted right away.
A connection has expired. What now?
Platforms invalidate access regularly, for example after a password change or when you change permissions on the platform. Open Settings, go to Connections and reconnect the channel. After that you can reschedule the affected posts.
A post failed. What does that mean?
Failed posts stay in the calendar marked in red so nothing disappears unnoticed. The most common reason is an expired channel connection. Reconnect the channel and schedule the post again.
Can I cancel?
Yes. Monthly plans can be cancelled anytime for the end of the billing month, right in the app or via the cancellation link in the footer of every page. Yearly plans run until the end of the paid year.
Deleting your account and data
You can delete your account yourself at any time, the same way in the browser and in the app:
- Sign in and open Settings.
- Go to the Account section.
- Click "Permanently delete account".
- Confirm with your password. If you sign in with Google or Apple and never set a password, you confirm the deletion once with that provider and come back automatically.
Which data is deleted, which retention periods apply and what happens to your connected channels is explained on the page Delete your account and data.
If you can no longer sign in, email us at info@bestpost.app, ideally from the address stored on the account. If we cannot match the request that way, we will ask for proof that the account is yours before deleting anything.